Find Ticket

Retrieves ticket id and access details about a specific ticket or list of tickets, depending on which query parameter is used. If the value is not found, an empty list is returned. In case when a list of external numbers is provided, all matching tickets are returned, including duplicates. Tickets not found are omitted from the result. Leading and trailing spaces are ignored in the provided ticket numbers. <br>Exactly one of `ticketId`, `externalNumbers` or `notificationAddress` must be provided.<br> <br> - Filter using `ticketId`, `externalNumbers` or `notificationAddress` to get a specific ticket or a list of tickets. <br> - Use `externalNumbers` to find multiple tickets by their external numbers. (Separate the ticket number with a comma). <br> - Admission content and item descriptions can be included with `withAdmissionContent`. <br> - Access history summary is always included; use `withAccessHistoryDetails` to also include event-level events. <br> - `activeOnly` controls whether blocked/expired tickets are filtered out (defaults to `true` when omitted).

Authentication

x-np-api-keystring
API Key authentication via header

Path parameters

tenantstringRequired

Your Entra Tenant ID. More details.

environmentstringRequired

Your Business Central Environment. More details.

companystringRequired

Your Business Central Company. More details.

Headers

x-api-versiondateOptional

Used for API versioning. More details.

Query parameters

externalNumbersstringOptional
A list of unique identifiers of tickets, separated by commas
ticketIdUUIDOptional
The unique identifier of a ticket
notificationAddressstringOptional
The email address or mobile phone number to send tickets and notifications to
withAdmissionContentbooleanOptional
withAccessHistoryDetailsbooleanOptional
activeOnlybooleanOptional
storeCodestringOptional

A unique identifier for a store - a logical grouping defining a subset of ticket items. This is used to filter the list of ticket items returned by the API. When left empty, the API will use the default store code.

Response

This endpoint returns a list of objects.
ticketIdUUID
The unique identifier of a ticket
ticketNumberstring
The unique identifier of a ticket
reservationTokenstring
A unique token that identifies a ticket reservation
itemNumberstring
An item or product number defined in the ticketing system
validFromdatetime
validUntildatetime
issuedAtdatetime
The date and time when the ticket was issued
blockedboolean
pinCodestring or null
A pin code for the ticket, used for validation when rescheduling or revoking a confirmed ticket
unitPricedouble or null
unitPriceInclVatdouble or null
currencyCodestring or null
ticketHolderstring or null

The name of the person holding the ticket(s)

ticketHolderLanguagestring or null
The language code the ticket holder wants to receive notifications in.
notificationAddressstring or null
The email address or mobile phone number to send tickets and notifications to
printCountinteger or null
printedAtdatetime or null
contentlist of objects or null
descriptionobject or null
Descriptive information about a ticket item. The source of these fields are configurable.
accessHistorylist of objects or null